Product and Engineering Documentation and Help Development for the Embedded Systems, Wireless, and Mobile Industries

Senior Technical Writer (since 1994) with a broad range of experience designing and writing hardware and software documentation.

Focus is on Usability and Human Factors, providing input into product usability where possible.

Direct experience in all levels and types of documentation including engineering and end-user documentation, marketing collateral, and corporate website development.

Additional services include product photography, information design (architecture), technical editing, and graphics and illustration preparation. As a native English speaker from Canada, all work is done using the English language.

Where is he based?

I live in the capital city of Germany – Berlin. Since moving here in 2001, I have seen this city transform itself literally before my eyes. When I arrived, construction sites and cranes dominated the major parts of the downtown area. The Brandenburg Gate was still scarred with shrapnel marks and grit and grime. The old East-German government house stood empty and forlorn. The Pergamon Museum looked from the outside just as it did in 1945. It was fascinating to see the city then just a decade after reunification of Germany. The city was still very much in transition. 12 years on, the Brandenburg Gate it is almost better than when it was first built. Pergamon is getting a face-lift. The Old City Castle is being rebuilt. And the new main train station is an engineering wonder! I have never lived in a city that has in such a short time remade itself, and I am happy to have witnessed it.

Want to know more?

Glenn is:

• deeply interested in how things work
• often found asking lots of questions to find good, useful answers
• really satisfied with pleasing document designs that work
• happy converting a mass of data and details into an organized stream of information well-presented
• really annoyed when people don’t design things with real human beings in mind
• often found pondering how to better design things and processes he encounters throughout his day
• really happy learning something new

Why Choose Glenn J. Lea Technical Writing?

Glenn has been:

• explaining software and hardware in Technical documentation since 1994
• calling himself a technical writer as soon as he realized his love of writing and his curiosity of things is actually a profession
• seeing the world through the eyes of human factors (Usability) since working with two brilliant human factors engineers at Citibank Canada in Toronto
• creating graphics, illustrations, and photography since 1998 after studying graphics and animation while on Vancouver Island, Canada
• creating Help Systems since his first UNIX-based project for a derivatives trading system at Citibank Canada
• documenting Embedded Systems, Integrated Circuits, and Wireless Systems since moving to Berlin in 2001.
• using all the major technical documentation and Help development tools and can easily learn new tools as required.

What about Technologies?

Glenn has experience with:

• Wireless module and IC documentation
• Financial Systems
• Electric Metering
• Human Factors Devices
• eLearning Products
• API documentation
• English authoring
• FrameMaker/Word
• Image/Graphics design/page layout
• Usability
• Human Factors
• Structured authoring/DITA/XML/Help&Manual
• HTML/CSS/Javascript
• WordPress
• Project planning
• documentation management

Anything Else?

Oh, one more thing. Before attending University in Canada, I spent a little over a decade in the real world. I worked as a carpenter and cedar/slate roofer in Rhode Island and Massachusetts USA. In the USA/Canada I worked in industries including water control products, eye glasses, industrial staplers, printing (Heidelburg Press), and Health Care/Pharmaceuticals. I have real world experience in manufacturing and construction.