Did you know Documentation is no longer a cost center for businesses but a profit center. So says Aaron Fulkerson in Forbes Magazine: The Evolution of User Manuals. When people in technology hear the word “documentation” it conjures images of the ’90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation. Ten years ago documentation was a cost center and it was

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