This Website is undergoing changes and will be replaced soon with a Jekyll-based site.
This site is maintained by Glenn J. Lea, a technical writer with almost two decades of experience creating user assistance. This included user guides, reference manuals, datasheets, quick start guides and online help systems. Industry experience includes finance (auditing and derivatives), forestry mapping, government agencies, wireless and networking products (ICs, modules, SW), Big Data, AS400 applications, and eye tracking systems.
Despite having a technical aptitude, I graduated from the University of Waterloo in Ontario, Canada with an honours degree in English and History because of a love of research and writing. User Assistance fits that place where technology meets the real world of usability.
I have won peer awards including the Award of Merit by the Society for Technical Communication in Toronto, Canada. I am a member of the Society for Technical Communication and Tekom.